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Last updated: September 10, 2021

Welcome back to the concert hall!

As we return to live events, our highest priority is the health and safety of our audiences, musicians and staff. The following policies and procedures are informed by public health recommendations to create a safe environment for all.

Proof of Full Vaccination

All guests 12 years of age and older, employees and event staff will be required to provide proof of full vaccination.

Attendees must present a government-issued photo ID and proof of full COVID-19 vaccination, meaning the full series of a Government of Canada accepted COVID-19 vaccine or combination of accepted vaccines, received at least 14 days prior to the day of the concert.

Proof of full vaccination includes documentation issued by the public health authority that administered the vaccine, such as:

Please reference the Government of Canada’s website for a list of currently accepted COVID-19 vaccines. 

For those not fully vaccinated due to human rights exemption: A negative COVID-19 test result (PCR or antigen) from a healthcare provider taken within 48 hours of the concert’s scheduled start time must be presented. Self-administered at-home tests will not be accepted. There is no COVID-19 testing on-site. Please contact us prior to the concert.

Seating Capacity

At our Mainstage concerts at FirstOntario Concert Hall, we will maintain a six-foot distance between households. We will be seating guests in every other row and leaving 3 seats between each household. Given these measures, the hall will be at slightly less than 25% seating capacity. 
For all other venues, we will follow the guidance of the current stage of reopening, Step Three of Ontario’s Roadmap to Reopen, which allows up to 50% available seating capacity with distancing.

Contactless Ticketing

The HPO has gone digital! For all concerts and events, only digital tickets will be available. Please present your tickets on your mobile device or bring a printed copy of your e-ticket when you arrive at the concert hall. Physical tickets will not be mailed or be available at the Box Office.

The Box Office will not be open on concert night; ticket purchases or registration for free events must be completed online, in advance.

Contact Tracing

For contact tracing purposes, the ticket purchaser will be considered the primary contact for any guests.

The purchaser is expected to have contact information for each person for whom they have purchased tickets and will share pertinent information with their guests.

No Intermission

Please note there will be no intermission at our concerts.

Each performance lasts approximately one hour without an intermission.

No Concessions

Please note that food and drink will not be available at the FirstOntario Concert Hall concessions on concert night.

Patrons may bring unopened bottles of water and reusable water bottles to the concert; outside food is not permitted in the hall.


Masks are required at all times indoors. Please bring a mask to the concert.

Masks are required, regardless of vaccination status, unless you are otherwise exempt from wearing a mask due to a disability, as defined by the Ontarians with Disabilities Act.

Wear a mask with two or more layers. Wear the mask over your nose and mouth and under your chin. Masks will be available upon request.

Stay home if you are unwell

Stay home if you have COVID-19 symptoms, have been in contact with someone known to be infected with COVID-19 within the last 14 days, or if you are subject to a quarantine.

For ticket options, please contact Audience Engagement Coordinator Heather Hollis at or 905-526-7756.

Enhanced Health and Safety Measures

In accordance with the Hamilton Public Health Services guidelines, Core Entertainment has implemented the following procedures at FirstOntario Concert Hall:

  • Frequent cleaning on common contact surfaces
  • Hand sanitization stations positioned in high-traffic areas
  • Signage to improve traffic flow and promote physical distancing