The form below allows patrons to submit a request to exchange tickets online. Please note that ticket exchange requests must be received by Friday at 3pm before the concert in order to be processed. The HPO Box Office is closed on Saturdays.
Please note that a $6 exchange fee applies to single tickets (those not purchased through a subscription) and hpoGO tickets. Tickets for the exchanged concert will be withheld until this fee is paid.
You will be contacted by our Audience Engagement Coordinator to confirm your exchange, and to process the exchange fee, if applicable. Due to high volume of requests near concert dates, this may take 2-3 business days.
You must choose the concert you wish to exchange your tickets to in order to submit a request. Please note that same seats and seating levels are not guaranteed due to limited availability.
Receiving your new tickets
Once your exchange has been confirmed with our Audience Engagement Coordinator, please destroy your current tickets. Your new tickets will be available at the FirstOntario Concert Hall Box Office at 1 Summers Lane on the evening of the concert under the name submitted in the form below. This Box Office opens at 5pm on concert night.
Ticket Exchange Request