Subscribers and those who have purchased access to broadcasts will be able to watch our 20-21 concerts on a computer, tablet, smartphone or smart TV. All members of the household can view the broadcast on the night that it premieres or any time in the following 30 days.
Technical Requirements
HPO online concert broadcasts and talks require the viewer to have access to at least one device with a wi-fi or data plan connection. We also recommend that you use:
- The newest version of one of the following internet browsers: Google Chrome, Firefox, Microsoft Edge, Safari, or Opera.
- Internet connection with 500+ Kbps. Test your internet speed here.
Watching on concert night
Note that the first broadcast of the concert, beginning at 7:30pm EST on each concert’s premiere date, will play from beginning to end. This is intended to create the “concert night” experience of everyone watching together. If you join this first run through in progress, you will have the option to continue watching or to start over from the beginning.
Following this first performance, the concert will be available to view on-demand any time for 30 days following the premiere.
Account on Our Online Platform
After purchasing a subscription or single concert online, you will receive an email providing access to your account on our online platform. Once logged in, you will be able to see all concerts purchased and watch those that are already available.
If you purchased your subscription or ticket several weeks or months ago and cannot locate the initial email, you can still set your password and log in! Visit Log In at broadcast.hpo.org and click “Lost Your Password?” at the bottom left side of the screen. From here, you will be able to reset a password for your account.
If you have issues accessing your account, please email support@orchestrated.ca
Watch on your computer, tablet or smart phone
- Visit broadcast.hpo.org
- Click on the performance you wish to watch
- Each concert will become available to view on the platform on its online broadcast date. Click the play button on the video.
Watch on your TV
Smart TVs
We recommend casting to your Smart TV from an Android device or using Airplay to your Smart TV from an Apple device. We do not recommend viewing concerts on Smart TV-based browsers.
A smart TV uses your home internet network to provide streaming video and services on your TV, connecting via wired Ethernet or Wi-Fi. Click below to find information on how to tell if you have a SmartTV, or if your TV can be adapted to watch our broadcasts.
Chromecast, Roku, Amazon Fire Stick/Fire Cube or Apple TV
Many recent TV models can gain internet access through a separate, inexpensive streaming-media player. This player can be plugged into a port on your TV.
Before purchasing any of the devices below, be sure that they are compatible with your current television.
If you have a Chromecast or Chromecast Ultra, you can cast HPO broadcasts from your smartphone, tablet or computer by clicking the “cast” symbol at the bottom of the video player. Download complete instructions below.
Note that broadcasts will only be viewable after 7:30pm on the scheduled premiere date and can be watched any time in the 30 days following. Pre-concert talks will be available to view 24 hours ahead of the concert premiere.
If you have a Roku TV or a Roku streaming player, you can cast HPO broadcasts from your smartphone, tablet or computer by clicking the “cast” symbol at the bottom of the video player. Download complete instructions below.
Note that broadcasts will only be viewable after 7:30pm on the scheduled premiere date and can be watched any time in the 30 days following. Pre-concert talks will be available to view 24 hours ahead of the concert premiere.
If you have a Fire Edition Smart TV or use an Amazon Fire Stick or TV Cube, you can cast HPO broadcasts from your smartphone, tablet or computer by clicking the “cast” symbol at the bottom of the video player. Download complete instructions below.
Note that broadcasts will only be viewable after 7:30pm on the scheduled premiere date and can be watched any time in the 30 days following. Pre-concert talks will be available to view 24 hours ahead of the concert premiere.
If you have an Apple TV device, you can use a smartphone or tablet to “cast” the device screen onto your TV.
Note that broadcasts will only be viewable after 7:30pm on the scheduled premiere date and can be watched any time in the 30 days following. Pre-concert talks will be available to view 24 hours ahead of the concert premiere.
Connect TV directly to computer with an HDMI Cable
TV sets more than 10 years old may have this capability. Click below to read the instruction sheet to learn connecting an HDMI cable.
General Troubleshooting
Here are a few things to try if you are experiencing issues playing our video or casting to a television.
We recommend using the latest version of Google Chrome. If you are watching using the “Airplay” function on an Apple device, we recommend using the latest version of the Safari web browser.
If you are experiencing issues on a phone or tablet, try opening the video on a computer or laptop.
- Try using a different internet network. If you have a phone data plan, try opening the broadcast site on your phone using this as a test.
- Try moving your viewing device closer to your home’s Wi-Fi router or vice-versa for a stronger signal
Querying the specific devices you are trying to connect. There are likely step-by-step instructions or even video tutorials online for your specific setup!
Our digital concert platform operates best on the latest version of Google Chrome but also operates on Safari and Firefox. If you experience challenges playing a concert or accessing your account, make sure you are using the latest version of your web browser.
Updates are made to our online concert platform on a regular basis to ensure the best patron experience possible. If you are experiencing challenges playing a concert or accessing your account, it might be because your web browser cache is “remembering” an outdated version of our platform. Clearing your cache and cookies can fix this!
If you have repeatedly tried to access your account with no success or continue to experience challenging watch a concert after having addressed the above points, close your web browser and turn your device off and back on again.
If you’re experiencing issues accessing your account, please email support@orchestrated.ca
Have other questions about the season?
Check out our Q&A page below for more information.