A password will be e-mailed to you.

Our 20-21 season is now online and we’re inviting you to watch from the comfort of home! Each subscription package allows your entire household to watch HPO concerts and events on your tablet, laptop, smartphone or Smart TV.

Review the questions below to learn more about our season. This page will be updated with frequently asked questions by our patrons.


If you have questions regarding watching our broadcasts on various devices, click below.

Guides for Watching Online Broadcasts


What am I buying when I purchase an online broadcast package or single online broadcast?

Patrons gain access to view 20-21 concerts and events online on their computer, phone, tablet or smart TV, along with a number of other benefits listed on the 20-21 subscription form. While packages do not include tickets to live concerts, subscribers receive a significant discount on tickets when concerts become available to live audiences, as well as the opportunity to purchase tickets before they go on sale to the general public. Subscribers who purchase live concert tickets will keep their online broadcast access.

When and how will I access the online broadcasts?

After purchasing a single ticket or subscription, you will receive an email with log-in information for our online platform. On this platform, you will be able to see all the concerts you have purchased and can re-watch concerts for the 30 days that each is available.

We will send reminder emails the week of and day of the concert with further details, including program notes, information about the pre-concert talk and a direct link to watch the performance.

An internet connection or data plan is required to view our online broadcasts. We will provide step-by-step information for viewing our online performances on various devices at

Can members of my household watch the broadcast(s) at the same time on multiple devices?

Yes, household members can watch the broadcast(s) simultaneously on multiple devices (for example, two people watching on separate laptops in the same house). 

Can I re-watch the broadcast(s)?

Yes, purchasing a broadcast link or package gives your entire household access to view the concert as many times as you like within 30 days of the original premiere date.

Can I share my broadcast password with people outside of my household?

We ask patrons to please not share the broadcast password(s) we send outside of their household. Broadcast links will not be made available publicly.

We appreciate the cooperation of our community in understanding that all 20-21 online concert broadcast tickets and subscription packages are not shareable between households.

Can I make exchanges?

If a concert on sale to live audiences is cancelled due to health and safety recommendations, exchanges and refunds will be offered. However, we cannot offer exchanges or refunds on online broadcast purchases.

Can I purchase my subscription in person at the HPO office?

We are not able to sell subscriptions or single broadcast access in person at this time as FirstOntario Concert Hall remains closed to the public under the direction of the City of Hamilton and building manager Global Spectrum. We ask that you consider purchasing your subscription online, or email to request a subscription order form by mail.

Can I purchase my subscription by calling the HPO box office?

We are not able to sell subscriptions or single broadcast access over the phone at this time as HPO staff continues to work remotely. Our box office voicemail is checked intermittently. We ask that you consider purchasing your subscription online, or email to request a subscription order form by mail.

Patrons with questions regarding the new season may leave a detailed message for Audience Engagement Coordinator Heather Hollis at 905-526-7756. Inquiries may also be emailed to

I usually purchase tickets or a subscription for a family member or friends. Can I include this subscription in my order?

Each household only requires one subscription to view our online broadcasts. To purchase a subscription for friends or family living in another household, place a second order including the name and email of the family member or friend you would like associated with this subscription at checkout. To be sure subscriber merchandise is mailed to your family member or friend’s address, be sure to include their address as well at check out.

How will I receive my complimentary tote bag and concert program book?

Complimentary merchandise will be mailed to subscribers. Due to a delay, these items will be mailed in mid-October.

How does pre-sale access to live concert tickets work?

If a concert can be opened to the public, those who have purchased online broadcast access will have the first opportunity to purchase tickets to the live event. A link to purchase tickets will be made available via email first to All Access Subscribers, followed by Flex 5 and then those who purchased a single link to a concert broadcast. With reduced seating available in our venues due to and safety measures, this opportunity to purchase before the public is more valuable than ever.

What will live performances look like when they return?

We are in close communication with the City and Global Spectrum, the building manager of FirstOntario Concert Hall, regarding the re-opening of concert venues. We anticipate limited and physically-distanced seating along with safety protocols that follow health guidelines for the care of our patrons, musicians and staff. We will inform you of these health and safety guidelines when tickets go on sale.

As a subscriber, will I keep my 19-20 Season seats in the 21-22 Season?

Yes, 9 and 7-Concert Package subscribers in the 19-20 Season will keep their same seats in our next season in the concert hall. Due to health guidelines requiring physically-distanced seating, we cannot offer same seats if live performances become available in the 20-21 Season.

I have difficulty receiving HPO emails, or I do not receive them at all. How can I be sure I receive access to my online concert purchases?

Email client security settings can sometimes prevent our emails from arriving in your inbox. Be sure to add and to your email address book. You can also check to see if our emails are landing in your Junk Mail folder (or for Gmail users, the “Promotions” tab).

We also strongly encourage our patrons to subscribe to our e-newsletter. Visit to join.

If you have not received an email providing access to a concert you purchased 24hrs in advance of the concert, please email


Have a question that is not answered here? Please email