A password will be e-mailed to you.

Please read and follow the instructions below in order to submit a request regarding your tickets for HPO concerts that have been cancelled or postponed due to the COVID-19 pandemic.

Ticket holders may request a full refund or tax receipt for the value of ticket(s) purchased by submitting a request through the form below. After submitting, you will be contacted by a member of our staff with a confirmation email. Due to the high volume of requests, this may take up to five business days. Please note that it may take 4-6 weeks to process refunds. Tax receipts for the following tax season will be issued by June 30, 2020.

Unfortunately, we are unable to accept requests or respond to patron inquiries over the phone at this time. Packages with detailed instructions have been sent through Canada Post to our patrons without email.

Please find all COVID-19 information related to the HPO here.

We sincerely thank ticket holders who have generously chosen to donate the value of their ticket(s) back to the HPO. We recognize the extensive financial challenges caused by COVID-19 in our community and we are grateful for support from those who are able to give at this time.


Ticket Request Form

Please read this form carefully prior to submitting. Only submit this form once, capturing information for all concerts and events that you hold tickets for. Please note that refunds and tax receipts will not be issued for complimentary tickets.

Please email questions to


    Mainstage Concerts
    Cancelled Mainstage concerts include the following performances at FirstOntario Concert Hall:

  • March 14: Haydn's London
  • April 17: Sci-Fi Spectacular (Friday)
  • April 18: Sci-Fi Spectacular (Saturday)
  • May 9, 2pm: Beethoven Nine (Matinee)
  • May 9, 7:30pm: Beethoven Nine (Evening)



    Intimate & Immersive Concerts
    Postponed Intimate & Immersive concerts include the following performances at The Cotton Factory:

  • March 26: Earthshine
  • May 21: Dragon Unfolding


    Senior's Talk & Tea
    Cancelled Seniors' Talk & Tea events include the following dates:

  • March 13: Haydn's London
  • May 8: Beethoven Nine


    Gift Certificate Holders

    Value of Certificate

    Your certificate may now be applied to concerts in the HPO’s 20-21 Season. Please keep your certificate; it is now valid until May 28, 2021.

    If you have requested a tax receipt
    Provide the name you would like your tax receipt issued to below.

    Thank you for your support, it is greatly appreciated during this time.