Hamilton Philharmonic Orchestra

HomeConcerts & EventsTicket Information & PackagesTicket Policies

Ticket Policies

Artists, programs, concert dates and broadcast dates are subject to change. Whenever possible, artist and program changes will be announced in advance of the performance.

Exchanges & Refunds

Tickets may be exchanged by the following methods:

*Please note, you are required to notify the box office a minimum of 48 hours prior to the scheduled event for ticket exchanges

  • Email: Please email boxoffice@hpo.org and indicate the concert you hold tickets for, your order number, your seat number(s) (if applicable) and the concert you wish to switch to.
  • Phone: (905-526-7756) Our Box Office is open Monday-Friday, 9:30am-4:30pm.

Exchange Policy

Live concert exchanges

The HPO will perform ticket exchanges up to 48 hours prior to the concert you hold tickets for. Exchanges are free to subscribers and cost $6 per ticket for single-ticket buyers.

Exchanges are subject to availability. The HPO cannot guarantee the same seats for exchanges but will provide the closest seats available.

Exchanges can only be made for concerts in the same season.

Tickets for past performances cannot be exchanged or returned for a tax receipt.

The HPO will exchange one ticket for each ticket you wish to exchange. If a new ticket costs more than the ticket you previously held, you will be charged the difference.

Delivery method for new tickets

Once you have completed the exchange, please destroy your original tickets as they will no longer be valid.

  • Email: Print your ticket at home, or present the ticket electronically on concert night.
  • Mobile tickets: Add your tickets to your Google or Apple wallet.
  • Mail: If the ticket exchange is at least 10 business days before the concert, we can mail your new ticket(s) through Canada Post.

Refunds

Sales of concert tickets, concert packages, gift certificates and service charges are final. There are no refunds unless a concert is cancelled by the HPO following health and safety recommendations.

If a concert on sale to live audiences is cancelled due to health and safety recommendations, exchanges and refunds will be offered.

Lost or Misplaced Tickets

If you lose your digital concert tickets, contact the HPO Box Office by phone at 905-526-7756, or by email at boxoffice@hpo.org.

Weather Policy

The Hamilton Philharmonic Orchestra is committed to honouring its performance schedule. All live performances proceed as scheduled despite weather conditions and traffic delays.

If travelling to FirstOntario Concert Hall in inclement weather, please allow extra time and check the HSR for delays and updates.

The Hamilton Philharmonic Orchestra regrets that tickets not used due to inclement weather, traffic delays, or HSR closures cannot be refunded, exchanged or returned for a tax receipt.

Fees

Tickets for FirstOntario Concert Hall also include a Capital Improvement Fee (CIF) charge of $3.50 per ticket. There is a $4 fee associated with purchasing tickets or concert packages online.